Customer Service Consultant | Night-shift
Penbrothers International Inc.
- Makati, PhilippinesMakati, Metro Manila, Philippines, 6th Floor, OPL BuildingMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱20,000.00 - ₱30,000.00 / monthPHP200003000020000MONTH
- Full timeFULL_TIME
Job Description
As a Service Consultant, you will focus on providing support to our global customer base, particularly those seeking printing services from us. You will have responsibility for handling inbound emails, calls, social media posts, and live chats. You will help to answer customer questions and solve customer’s problems. Your goal is to help ensure that our customers have a great experience using the service.
In addition to these core activities, you will play an important role in supporting sales through cross-selling and up-selling activities. You’ll also help to improve products and services by identifying improvement opportunities from feedback that you’ve received from clients.
Minimum Qualifications
- Amenable to work Night Shift (11 PM to 8 AM)
- You must hold a university degree
- You must have a minimum of 2 years prior experience in Customer Service
- Outstanding English language skills (written and verbal) are required. If you can speak and write in French, German or Spanish, that is a plus!
- Basic knowledge of graphic design software (i.e. Adobe Creative Suite)
- Prior experience in sales is a plus
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
- Work from Home
- Paid Sick Leave
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 6th Floor, OPL Building