Penbrothers International Inc.
Penbrothers International Inc.

ITOPS Engineer/NOC  

Penbrothers International Inc.

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-10T16:00:00+00:00
Job closed.

Job Description

AS OUR ITOPS Engineer, YOU WILL:

  • Monitor and support the production environment and core services
  • Identify, resolve or escalate any anomalies before any form of service degradation/downtime is experienced
  • Ensure that assigned or escalated requests to other internal teams or 3rd party service providers are adequately followed-up
  • Monitor and oversee all incoming service requests, alerts, events and incidents
  • Proactively monitor the company’s datacenters, infrastructure and systems
  • Maintain and improve the NOC monitoring tools
  • Review monitoring data and present recommendations
  • Coordinate all communication for production incidents
  • Automate repetitive support processes
  • Assist in streamlining internal processes
  • Recommend improvements to solve any potential shortcomings

Minimum Qualifications

WE ARE LOOKING FOR SOMEONE WHO:

  • Has a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or any related course
  • At least 2 years of experience working in a similar support function
  • Good knowledge of system and network management practices
  • Exposure to technologies such as JIRA, Confluence, Zabbix, Grafana, Dynatrace, Graylog/Splunk and Pingdom
  • Familiar with Linux-based systems and has basic Linux CLI and SysAdmin skills
  • ITIL Foundation Certification is an advantage
  • A driven and result-oriented attitude, must be analytical and organized
  • A strong customer focus and knowledge of IT Service Management standards and processes
  • Is excellent in both oral and written English communication
  • Is curious, responsible and committed

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
6th Floor, OPL Building
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: