ITOPS Engineer/NOC

Penbrothers

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 10 Jul
Recruiter was hiring 21 minutes ago

ITOPS Engineer/NOC

Penbrothers

Job Description

AS OUR ITOPS Engineer, YOU WILL:

  • Monitor and support the production environment and core services
  • Identify, resolve or escalate any anomalies before any form of service degradation/downtime is experienced
  • Ensure that assigned or escalated requests to other internal teams or 3rd party service providers are adequately followed-up
  • Monitor and oversee all incoming service requests, alerts, events and incidents
  • Proactively monitor the company’s datacenters, infrastructure and systems
  • Maintain and improve the NOC monitoring tools
  • Review monitoring data and present recommendations
  • Coordinate all communication for production incidents
  • Automate repetitive support processes
  • Assist in streamlining internal processes
  • Recommend improvements to solve any potential shortcomings

Minimum Qualifications

WE ARE LOOKING FOR SOMEONE WHO:

  • Has a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or any related course
  • At least 2 years of experience working in a similar support function
  • Good knowledge of system and network management practices
  • Exposure to technologies such as JIRA, Confluence, Zabbix, Grafana, Dynatrace, Graylog/Splunk and Pingdom
  • Familiar with Linux-based systems and has basic Linux CLI and SysAdmin skills
  • ITIL Foundation Certification is an advantage
  • A driven and result-oriented attitude, must be analytical and organized
  • A strong customer focus and knowledge of IT Service Management standards and processes
  • Is excellent in both oral and written English communication
  • Is curious, responsible and committed

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
6th Floor, OPL Building
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

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About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.