Collections Agent


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 23 Mar
Recruiter was hiring 21 hours ago

Collections Agent


Job Description

The overall role of the Collection Associate/Collection Office will be to collect all payments in a timely, amiable and accurate manner. This person will work directly with the Finance & Account Manager and will work closely with the Customer Experience team.

  • Reminding clients of outstanding payments
  • Updating all information/date regarding payments
  • Coordinating with clients to determine the issue
  • Communication with Finance team to make any changes to invoices
  • Escalating said issues to necessary departments
  • Tracking all disputes, issues, concerns and their frequency
  • Generating reports based on new and recurring issues
  • Provide suggestions for improvements

Minimum Qualifications

  • Bachelor's degree of any course
  • At least 1 year experience in credit and collection
  • High to Native English Proficiency
  • Interpersonal Skills
  • Communication Skills (Oral & Written)
  • Phone Ethics

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Office Address
6th Floor, OPL Building
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.