Travel Experience Agent
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-10-23T02:17:12.295000+00:00Job closed.
Job Description
- Willingness to work a demanding schedule. We assist our users 24/7. For the Penbrothers roles, we are looking to fill coverage for Manila time 8am-8pm, 7 days a week
- Process exchanges and refunds in all GDSs (Apollo, Sabre, Amadeus) and SPRK
- Using QREX plus, RNEX and auto exchange as often as possible as they are guaranteed products.
- In up to 15 different PCCsCalculate manual full and partial exchanges on all GDSes. OW or RT
- Read rules thoroughly to determine back-pricing, etc.
- Check for per fare component/direction/change for airlines that charge penalties per fare component
- Ticket Issuance on all GDSes (commission, nets, published fares, multi ticket, private, proxy)
- Force/Create manual fares.HHPR (Apollo).Enhanced PQ (Sabre).Create fare (Farelogix).Interpret all fare rules correctly (E.g.: Min/Max Stay, Seasons, etc.). Work out of over 50 GDS queues
- Read, interpret and process schedule changes in all GDS
- Follow proper airline procedures to avoid ADMs.
- When possible, use the Schedule Change Fast Path for Sabre bookings and resources like AA Sales Link.
- When in doubt, call to get waiver code and/or directions on how to process schedule change.Always remark the PNR.
- Add applicable waiver code, OSI, endorsement, tour code to prevent ADMs.
- Make sure to add waiver code to correct field in order to prevent ADMs i.e. tour code, endorsement, waiver code box and/or OSI.
- Check the minimum connecting time: VCT* and ¤MT when sending pax flight options.Read and interpret airline’s rules for FTCs.
- Monitor email inbox regularly for any requests from airlines, partners, colleagues, etc
- Remark every PNR when quoting exchanges using the correct formats
- Quote exchanges for partner bookings.
- Contacting Airlines - Reach out to airline partners on behalf of Hopper when needed to assist with customer requests
- Partial and full tax refunds on individual tickets within all GDSes.Net Fares.Identify, Price, Issue, Exchange, Refund appropriately
- Price and issue ticket as a net fare using appropriate tour code and qualifiers
- Price new net fare for exchange and include applicable tour code
- Check net fare rules for cancellation information and refund ticket
- Commission Files.Identify, Price, Issue, Exchange, Refund appropriately
- Price and issue ticket as a commission fare using appropriate tour code and qualifiers.
- Price new commission fare for exchange and include applicable tour code.
- Check commission fare rules for cancellation information and refund ticket.
Minimum Qualifications
- Minimum 3 years in a user-facing or back of house airline industry role
- Exceptional written and verbal communication skills in English; bilingual proficiency in Spanish, French or Portuguese is a plus.
- Excellent computer skills (PC), a willingness and an eagerness to excel at various types of airline systems, particularly Apollo and/or Sabre (Amadeus is a bonus).
- Bulletin - Check bulletin daily for updates.
- Attend all daily stand-ups
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 6th Floor, OPL Building
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About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.