Implementation Associate


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 9 Nov
Recruiter was hiring an hour ago

Implementation Associate


Job Description

  • Accurately follow detailed instructions through a complex process
  • Reach out to specific partners related to new and existing clients for specific information
  • Maintain clear, concise, accurate, and timely communication across a large number of contacts
  • Accurately update specific data fields inside of software programs with the correct data as you receive it
  • Consistently schedule follow-ups with service providers
  • Follow up with various partners for specific data consistently and with urgency
  • Work through the rate load backlog to ensure the system is as current as possible
  • Verify updates to the system are behaving correctly once data has been entered into it
  • Get organized! Check email, new rate load requests, Slack messages, etc and compile a to-do list
  • Send out your scheduled follow-up email for service providers you haven’t heard back from
  • Identify new rate loads and begin to reach to the correct service provider
  • Collect feedback you’ve received back from various service providers and enter new information into the correct systems
  • Reach out to service providers when you have questions
  • Test newly loaded rates in the system to make sure they are working correctly
  • Accurately document progress in the rate loading backlog

Minimum Qualifications

  • 100% fluent in written and spoken english including understanding complex nuances of American english
  • Work US day-time hours
  • Proven track record of working in communication heavy roles
  • Proven track record of working within complex processes that require accurate data entry
  • Ability to work closely with a remote team
  • Ability manage many different tasks across a large number of clients

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
6th Floor, OPL Building
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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