- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippines
- Full time
As a Service Consultant and Printing Specialist at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us. Your main tasks would be:
- Contact customers who have purchased our Printing Services and collect necessary information to customize the products.
- Prepare files for printing on various items like business cards, mugs, caps, flyers, and stickers.
- Work on required revisions from customers where necessary in order to ensure they are satisfied with the product prior to sending to print.
- Setting up printing and shipping method as per our customer needs.
Some secondary tasks would include:
- Handling inbound emails and calls regarding our products and services.
- Handling inbound emails and calls from Designers needing assistance.
- Participate in sales activities to up-sell / cross-sell printing customers to other products and services.
- Help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.
- You must hold a university degree
- Knowledge of graphic design software (i.e. Adobe Creative Suite)
- Outstanding English language skills (written and verbal) are required.
- Prior experience in Customer Support and Sales is a plus!
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