Customer Marketing & Merchandise Manager


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 5 months ago and deadline of application is on 27 May
Recruiter was hiring 17 hours ago

Customer Marketing & Merchandise Manager


Job Description

The Customer Marketing & Merchandise Manager is responsible for driving the company brand awareness and visibility managing its applications across all relevant communication, marketing and customer marketing channels. The scope of the role includes all fashion categories including bags, accessories, fine jewelry & watches, shoes (and clothing in the future). This image has to be consistent across digital and brick & mortar.

We're looking for someone who is passionate about luxury fashion, with a strong skillset and management skills. The right candidate has an entrepreneurial spirit, enjoys customer facing interactions, and have just the right amount of left-brain/right-brain to excel in a creative environment while achieving aggressive revenue and growth plans. The customer marketing manager will report to the Head of Business Development & Sales and work cross functionally with Product department and an in-house developer
for creative applications.

  • Manage and implement company`s new image & branding (CI, website, social media, newsletters)
  • Responsible for merchandise guidelines in retailers, pop-ups and events and overview of online stores look and feel of all editorial content, both online and offline - to customers and @ tradeshow/pop up events
  • Work with an in-house developer to create and develop branding materials and promo campaigns
  • Work as the voice of product department inside the business development team to create efficient and strong visibility of the merchandise across channels/clients
  • Provide inputs into the Global Customer promotional calendar and campaigns.
  • Define channel trade stories reinforcing the vintage message and Upteam’s positioning (Lookbooks, Brand info, Seasonal Trend Stories, Internal & External Newsletters)
  • Prepare customer training materials
  • Help our online and offline customers build an innovative retail experience, educating customers on the advantages of preowned luxury

Minimum Qualifications

  • Bachelor’s Degree from accredited College or University, preferable in Merchandising, Fashion and/or Design
  • 3+ years of experience in retail, e-commerce, marketing, luxury editorial is highly valued
  • Extensive knowledge and expertise in the luxury industry.
  • Demonstrate a point of view on product assortment & editorial content, with a strong sense of ownership over your work
  • Strong sense of teamwork and a resourceful, self-starter mentality in a fast-paced environment.
  • Positive, engaging attitude with our customers

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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