Service Consultant and Printing Specialist
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Service Consultant and Printing Specialist at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us.
Your main tasks would be:
- Contact customers who have purchased our Printing Services and collect necessaryinformation to customize the products.
- Prepare files for printing on various items like business cards, mugs, caps, flyers andstickers.
- Work on required revisions from customers where necessary in order to ensure theyare satisfied with the product prior to sending to print.
- Setting up printing and shipping method as per our customer needs.Some secondary tasks would include:
- Handling inbound emails and calls regarding our products and services.
- Handling inbound emails and calls from Designers needing assistance.
- Participate on sales activities to up-sell / cross-sell printing customers to otherproducts and services.
- Help to improve DesignCrowd’s products and services by identifying improvementopportunities from feedback that you’ve received from clients.
Role available for Night Shift (11:00pm to 8:00am)
This position includes attractive base compensation (Monthly Basic and De Minimis plus additional Night Differential if you work the Night Shift) and additional performance linked rewards (based on sales performance), a fun and modern work environment and company sponsored social events.
Minimum Qualifications
- You must hold a university degree
- Knowledge of graphic design software (i.e. Adobe Creative Suite)
- Outstanding English language skills (written and verbal) are required.
- Prior experience in Printing and Customer Support is a plus!
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 6th Floor, OPL Building
About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.