Customer Service Consultant


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 18 Dec
Recruiter was hiring 12 hours ago

Customer Service Consultant


Job Description

As a Service Consultant, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us. You will have responsibility for handling inbound emails, calls, social media posts and live chats. You will help to answer customer questions and solve customer’s problems. Your goal is to help ensure that DesignCrowd customers have a great experience using the service.

In addition to these core activities, you will play an important role in supporting sales for DesignCrowd through cross-selling and up-selling activities. You’ll also help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

Minimum Qualifications

  • You must hold a university degree
  • You must have a minimum of 2 years prior experience in Customer Service •
  • Outstanding English language skills (written and verbal) are required. If you can speak and write in French, German or Spanish, that is a plus!
  • Basic knowledge of graphic design software (i.e. Adobe Creative Suite)
  • Prior experience in sales is a plus
  • Willing to work Tuesday to Saturday, 3pm-12am shift.

Perks and Benefits


    Jobs Summary

    Job level
    Associate / Supervisor
    Job category
    Customer Service
    Educational requirement
    Bachelor's degree graduate
    Recruiter response to application
    Once in a while 
    Office Address
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Consulting/Business Services
    1 opening

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    About Penbrothers

    Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
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