Customer Service Representative  

· Take inbound customer calls to provide customer service and technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the campaign.

Identifies the need to escalate specific issues and follow through where necessary.

Provide reports and feedback for platform glitches to clients

Provides information and responds to inquiries from Managers, Clients, and Customers in a professional manner

Keeps up to date on new procedure proactively

Other duties as assigned

Night Shift

· Strong command of the English/ language with strong conversational skil

Problem solving

Ability to interpret an extensive variety of technical instructions

Detail oriented with strong organizational skills and ability to multi-task.

Ability to remain calm under stressful situations.

Ability to work well with others at varying organizational level

Flexible to work within a 24x7 environment; including weekend and holiday work sched

Computer literacy

Minimum of 6 months of call center experience from ISP account/s is preferred, technical support experience is a plus, earn a competitive salary