Technical Support Specialist (Wordpress)
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-03-11T16:00:00+00:00Job closed.
Job Description
Based in Makati, the successful candidate will pursue the company-wide goal of solving the problem of customer support for businesses that create themes & plugins for WordPress.
What can we offer you…
- An intensive four-week training program to bring you up to speed
- A modern, open-space office environment and equipment
- A good team culture, which encourages respect, integrity, friendliness, and enjoyment
- A framework for continuously developing new & existing skills
- Team building activities and fun trips away
Duties & Responsibilities:
- Communicating with customers via any of the following: helpdesk, online chat, email, forum.
- Logging into customer websites and figuring out the cause of any problems they have
- Offering technical solutions & explanations in a way so that a non-technical person can understand
- Documenting software bugs and improvements so that developers can easily understand and work on them
- Focusing on developing your skills, with an aim to improve a little bit each day (Kaizen)
Minimum Qualifications
To do this job, you will need the following…
- Excellent written English communication
- Proficiency with WordPress
- Experience with HTML & CSS
To join this company, you will need the following:
- The desire to learn and develop skills, every day
- The persistence to see a challenge through to the end, even when it gets tough
- The discipline to take customer support as seriously as we do
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 6th Floor, OPL Building, Makati, Metro Manila, Philippines
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About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.