Technical Support Specialist (Wordpress)


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 11 Mar
Recruiter was hiring 2 days ago

Technical Support Specialist (Wordpress)


Job Description

Based in Makati, the successful candidate will pursue the company-wide goal of solving the problem of customer support for businesses that create themes & plugins for WordPress.

What can we offer you…

  • An intensive four-week training program to bring you up to speed
  • A modern, open-space office environment and equipment
  • A good team culture, which encourages respect, integrity, friendliness, and enjoyment
  • A framework for continuously developing new & existing skills
  • Team building activities and fun trips away

Duties & Responsibilities:

  • Communicating with customers via any of the following: helpdesk, online chat, email, forum.
  • Logging into customer websites and figuring out the cause of any problems they have
  • Offering technical solutions & explanations in a way so that a non-technical person can understand
  • Documenting software bugs and improvements so that developers can easily understand and work on them
  • Focusing on developing your skills, with an aim to improve a little bit each day (Kaizen)

Minimum Qualifications

To do this job, you will need the following…

  • Excellent written English communication
  • Proficiency with WordPress
  • Experience with HTML & CSS

To join this company, you will need the following:

  • The desire to learn and develop skills, every day
  • The persistence to see a challenge through to the end, even when it gets tough
  • The discipline to take customer support as seriously as we do

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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