KMC Solutions
KMC Solutions

Payments and Fraud Analyst  

KMC Solutions

  • Mabalacat, Philippines
    Mabalacat, Central Luzon, Philippines
    Mabalacat
    Central Luzon
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-08-30T16:00:00+00:00
Job closed.

Job Description

Payments Management

Preparation and assessment of key banking and approval processes to include the following:

  • Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, and Australian jurisdiction withdrawals
  • Customer refund requests
  • Manual customer deposits, including direct bank cash deposits, direct bank wire deposits, and system error manual deposits
  • Work closely with the Finance team to complete daily reconciliations and assist with all retail payments requirements
  • Work closely with the Customer Service team to answer inquiries related to all things payments related and facilitate customer contacts where necessary

Reporting Management

  • Coordination with Compliance regarding lodgment of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
  • Working with others in the Payments & Fraud team to regularly send internal reports such as payment gateway statistics and chargeback statistics

Fraud Management

  • Identify fraud risks and mitigate the risk of loss
  • Review and investigate customer activity to minimize fraud
  • Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
  • Assist the Customer Relations team with KYC inquiries
  • Investigate and action accounts which are abusing any and all bonuses or promotions used on the platform
  • Work with Trading team to assess risk profiling of customers
  • Close and notify customer accounts where appropriate

Minimum Qualifications

  • Bachelor level degree or relevant work experience
  • Good written and verbal communication skills
    Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Amenable to work in a shifting schedule
  • Payments and Fraud experience is a plus

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
One West Aeropark Building, Gatwick Gtwy, 2010
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://www.kalibrr.com/c/kmcsolutions/jobs

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About KMC Solutions

KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.

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