KMC Solutions
KMC Solutions

Customer Support | Non voice | BackOffice  

KMC Solutions

  • Taguig, Philippines
    19th, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-12-04T16:00:00+00:00
Job closed.

Job Description

The Customer Support Role is responsible for managing non-voice chats and email queue, providing best foot forward customer service to resolve all customer issues with product or service. This also includes navigating the back office tools and entering relevant data to satisfy conditions for existing eventsThe customer support role is responsible for managing non-voice chats and email queue, providing best foot forward customer service to resolve all customer issues with product or service. This also includes navigating the back office tools and entering relevant data to satisfy conditions for existing events.

General

  • Responds to customer and event issues in a timely fashion
  • Liaise with colleagues via available communication channels and on email to resolve real-time issues
  • Strives to ensure a high customer satisfaction level always

Customer Service

  • Assist customers via chat and email in a timely and accurate manner
  • Offers proactive support to address errors, mistakes and technical faults
  • Process customer documents where needed
  • ID verification, fraud analysis, and customer profiling
  • Meets or exceeds quality targets via offering excellent customer service

Event Setup and Fulfillment

  • Ensure that event details are entered correctly into the system
  • Reviews previously created events and updates details when needed
  • Monitor and analyze event data in real time
  • Proactively research for data and statistics via available reference sites
  • Timely and accurate entry of data into the system

Audit

  • Review client accounts and individual events where needed
  • Resolve any errors and report inconsistencies
  • Gather data that will be relevant for future improvement

The job description above is intended to convey information essential to the understanding of the scope of the position and it is not intended to be an exhaustive list of duties, responsibilities or working conditions associated with the position.

Minimum Qualifications

We’re glad you’ve reached this point. Now, let’s see if you’re the best fit for us. We are not asking for too much, we just need you to have the following:

  • College Degree is an advantage
  • English verbal and written communication skills a must

  • Attention to details

  • Excellent problem-solving skills

  • Detail-oriented, analytical and proactive

  • Computer literate, Microsoft excel skills is a plus

  • Resourceful and can work with different teams

  • Amenable to changing of schedules and able to work on holidays, if needed

  • Sports fan is an advantage

  • Positive attitude and a happy mind

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays

Required Skills

  • Email Support
  • Chat Support
  • Time Management
  • Critical Thinking
  • Typing
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
KMC Cybersigma Lawton Ave. Mckinley West
Industry
Business Process Outsourcing
Vacancy
20 openings
Website
https://www.kalibrr.com/c/kmcsolutions/jobs

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About KMC Solutions

KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.

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