Paymentwall, Inc.
Paymentwall, Inc.

Customer Support Specialist  

Paymentwall, Inc.

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-02-04T16:00:00+00:00
Job closed.

Job Description

As a Customer Support Specialist, you'll help resolve various inquiries, concerns, and online payment issues of Paymentwall customers around the world across 25 time zones, 11 global offices, spanning 5,000 or more websites, games, and web services.

What you'll be doing:

  • Deliver quality service by responding to inquiries and concerns of customers accurately and in a timely manner;
  • Utilize resources and administrative tools available for the Paymentwall team to deliver excellent customer support;
  • Identify sources of issues as well as trends, communicate these to other Paymentwall teams and collaborate on strategies and workarounds;
  • Work closely with the development team to provide information and recommendations to create back-end tools to best facilitate responses to our customers and improve our customer service product.

Minimum Qualifications

Paymentwall is seeking a proactive, service-oriented, and resourceful Customer Support Specialist (CSS) to provide excellent customer experience that is central to our business goals.

To qualify, you should have:

  • A Bachelor's/College Degree in any field
  • At least 1 year of customer support/call center/BPO experience preferred; Fresh graduates may apply
  • Excellent command of the English language (spoken and written)
  • Capacity and willingness to work full-time in Makati City, on shifting schedules, including nights and weekends

A plus if you have:

  • Experience in working for a payments based company, i.e. credit card processing, e-Wallet, digital goods, banking or other payments related businesses, or
  • Experience dealing with high volume responses

To excel in this role, you should be:

  • Familiar with the digital goods space, web-based services, mobile services, and how customers make payments online;
  • Customer service oriented, creative, collaborative, efficient, timely, and can think out of the box;
  • Results-focused, proactive, and ambitious.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
Makati, Metro Manila, Philippines
Industry
Payments, Financial
Vacancy
1 opening
Website
https://www.paymentwall.com

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About Paymentwall, Inc.

Paymentwall – The all-in-one Global Monetization Platform for Digital Content, Virtual Goods and Web Services. Paymentwall is the leading digital payments platform for globally monetizing digital goods and services. Paymentwall assists game publishers, dating sites, rewards sites, SaaS companies and many other verticals to monetize their digital content and services. Paymentwall can be easily integrated into your product anywhere in the world and serve users from anywhere in the world. Paymentwall has 100+ local payment options covering a wide range of payment types that will be instantly familiar and recognizable to your customers. Paymentwall’s payment options include; credit card, debit card, mobile payments, land-line payments, prepaid cards, ATM, terminal transactions, bank transfers, direct bills, among many others.... enabling your users to pay you unlike ever before. Paymentwall is a customer-focused payment solution, making sure the customers get the best service possible regardless of geographic location or day and time. Paymentwall provides its user interface in 25+ languages and provides customer service in many languages. Our team has extensive experience in eCommerce, social networking, online gaming, and payment systems and we make excellent consultants in addition to being your trusted global monetization solution. With 10 offices around the world and our team travelling from conference to conference constantly, we may be very close to you unlike any other payment company. Whether you're in San Francisco, Berlin, Istanbul, Kiev or Manila, please stop by our offices and meet us face to face, or attend one of our parties in our global offices, enjoy some drinks and have some fun times with us!

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