Paxful
Paxful

Customer Experience Team Lead | Disputes | Chat & Email Support  

Paxful

 
  • Muntinlupa, Philippines
    Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-02-03T16:00:00+00:00
Job closed.

Job Description

Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.

Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Sounds exciting, right?

Well good news, we have a spot open for a Customer Experience Team Lead (Disputes) for our Manila office. The Customer Experience Team lead will be overseeing the strategy execution of our Disputes team, assist with weekly team reports and report metrics to key stakeholders, assist with defining and tracking CCX' KPIs and Manage and coach a team of Disputes analysts and other tasks as assigned.

What you'll be doing

  • Ensures assigned team is meeting (or exceeding )and delivering targets.
  • Provides solutions to ensure high level of customer experience
  • Create an environment where employees can develop.
  • Act as the voice of the customer through feedback and collaboration with other groups.
  • Provide direction and leadership to assigned group of 10-12 analysts

Minimum Qualifications

What we are looking for

  • At least 2 years management experience
  • Excellent communication and problem solving skills
  • Experience in process improvement and project management.
  • Excellent people and collaboration skills.

What would set you apart

  • Understands the startup culture
  • High integrity, curious thinker that is passionate about delivering excellent customer experience.
  • Thrive on solving problems and thinking through puzzles and able to provide solutions to customer experience issues.
  • Able to motivate and create a direction for a team to reach explicit and implicit goals.
  • ​​​​​​​Knowledge of blockchain, crypto, and P2P payments is a big plus.
  • A Paxful user is an even bigger plus

Perks and Benefits

  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills
  • Coaching
  • Performance Management

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Muntinlupa, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
https://paxful.com/

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About Paxful

Working at Paxful, you get the opportunity to not only contribute your skills to the development of our innovative service offerings, but also the chance to be a part of a company that is truly disrupting finance for good. Paxful is the world’s largest Peer-to-Peer Bitcoin Marketplace and a universal money translator. Powered by people and blockchain technology, not big banks, we offer support for a payment system that empowers merchants and ecommerce shoppers. This opens up a new market of 2 billion people who have no access to banking services, but do have the ability to buy bitcoin via one of the 300+ payment methods enabled by Paxful. We have grown rapidly as a company in the past year, but we have not let go of the exciting, collaborative start-up culture that made us who we are today. So, are you ready to grow with us?

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