Mandarin Feedback Analyst (Mandarin Customer Service - Chat Support)
Paxful
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, Philippines, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-04-27T09:53:22.579000+00:00Job closed.
Job Description
As a Feedback Analyst, you will:
- Coordinate and handle customer complaint issues from our Chinese customers
- Assess customer feedback and take appropriate steps to improve customer experience
- Customer Service development (offer new solutions for existing problems, create new systems and functionality to increase job quality and efficiency)
- Monitor users’ accounts and transactions to detect patterns and prevent fraud activity
- Track trading activity and take appropriate actions in accordance with company’s rules and regulations
- Follow communication procedures, guidelines, and policies
Minimum Qualifications
- At least 2 year experience as a customer service representative, preferably in finance industry or E-commerce
- An analytical mindset, customer-focused, detail-oriented and with solid problem-solving skills
- Excellent verbal and written communication skills in Chinese - Mandarin (Simplified Chinese)
- Positive, reliable and a good team player
- Ability to multi-task, prioritise, and control time effectively
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is an advantage, i.e. English
Perks and Benefits
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Required Skills
- Information Analysis
- Customer Service
- Giving Feedback
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Muntinlupa, Metro Manila, Philippines
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About Paxful
Working at Paxful, you get the opportunity to not only contribute your skills to the development of our innovative service offerings, but also the chance to be a part of a company that is truly disrupting finance for good.
Paxful is the world’s largest Peer-to-Peer Bitcoin Marketplace and a universal money translator. Powered by people and blockchain technology, not big banks, we offer support for a payment system that empowers merchants and ecommerce shoppers. This opens up a new market of 2 billion people who have no access to banking services, but do have the ability to buy bitcoin via one of the 300+ payment methods enabled by Paxful.
We have grown rapidly as a company in the past year, but we have not let go of the exciting, collaborative start-up culture that made us who we are today. So, are you ready to grow with us?