IT Support (Surabaya)
Pawoon
- Surabaya City, IndonesiaSurabaya, Surabaya City, Jawa Timur, Indonesia, Surabaya City, East Java, IndonesiaSurabaya CityEast JavaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 5 years ago
2019-08-09T17:00:00+00:00Job closed.
Job Description
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You will be:
- Provide training on the use of our products and help onboarding process.
- Carry out installation and testing of equipments at outlets.
- Troubleshooting problems and LAN performance
- Resolves product (software/hardware) problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Provide technical support to customers for any issues that arise with the use of our products.
- Conduct internal testing of the network and products to identify any issues.
- Attend to enquiries from customers in timely, efficient & professional manner.
Minimum Qualifications
- Minimum High School/Diploma / Bachelor Degree (D3/S1) in IT, information systems, computer science/engineering, or related discipline.
- Currently live in Surabaya
- More than 1 year in technical support or related experience, preferably in SaaS industry.
- Good analytical and problem solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Having driving licence and own vehicle is mandatory.
Perks and Benefits
Transportation Allowances
Performance Bonus
Required Skills
- Presentation Skills
- Computer Networking
- Attention to Detail
- Problem Solving
- Computer maintenance
- Computer Technician
- Computer Hardware Troubleshooting
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Surabaya, Surabaya City, Jawa Timur, Indonesia
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About Pawoon
Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs' business in an efficient, productive and simpler way.
Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry.
We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology.
What’s it like working at Pawoon?
We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general.
Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses.
You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.