Quality Improvement
Pawoon
- South Jakarta, Indonesia17th, Satrio Tower Building. Jl. Prof. DR Satrio Blok C4 No.5, Kuningan Timur, Kec. Setiabudi, Jakarta Selatan, DKI Jakarta 12950, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Job closed.
Job Description
- Audit both live and recorded call center, audit incoming chats.
- Audit quality input.
- Review calls against established metrics for call length, quality and opportunity generation
- Grade call center and LiveChat agents against balanced scorecards
- Provide feedback to agent together with team leads on areas for improvement
- Coach agent team leads on effective training methods
Minimum Qualifications
- 2+ years of experience in a call center /LiveChat environment in a QA/QC role
- 3+ years in other QA roles with some service background potentially acceptable
- Bachelor’s degree
- Experienced with Balanced Scorecard system/software
- Teamwork, Coaching, Listening skills, Excellent interpersonal skills, Service and/or teaching ability
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 17th, Satrio Tower Building. Jl. Prof. DR Satrio Blok C4 No.5, Kuningan Timur, Kec. Setiabudi, Jakarta Selatan, DKI Jakarta 12950, South Jakarta, DKI Jakarta, Indonesia
About Pawoon
Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs' business in an efficient, productive and simpler way.
Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry.
We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology.
What’s it like working at Pawoon?
We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general.
Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses.
You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.