Quality Control Telemarketing

Pawoon

  • South Jakarta, Indonesia
    16th, Satrio Tower Building. Jl. Prof. DR Satrio Blok C4 No.5, Kuningan Timur, Kec. Setiabudi, Jakarta Selatan, DKI Jakarta 12950, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 30 Nov
Recruiter was hiring a day ago

Quality Control Telemarketing

Pawoon

Job Description

  • Monitoring both live and recorded calls from Telemarketing Agents
  • Ensures that all agents use the same procedures.
  • Gather information to help the agent improve their performance
  • Facilitating calibration/group sessions regarding quality program
  • Prepares reports for management staff review.
  • Provides feedback to telemarketing team leaders and sales managers

Minimum Qualifications

  • Proven experience as Telesales / Telemarketing Lead/Manager
  • Outstanding communication skills and sales script methodology
  • In depth understanding of sales process quality control procedures and relevant legal standards
  • Excellent organizational and leadership skills
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • A keen eye for detail and a results driven approach
  • Proficient in MS Office

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
16th, Satrio Tower Building. Jl. Prof. DR Satrio Blok C4 No.5, Kuningan Timur, Kec. Setiabudi, Jakarta Selatan, DKI Jakarta 12950, South Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
2 openings
Website
https://www.linkedin.com/company/pawoon/

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About Pawoon

Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs'​ business in an efficient, productive and simpler way. Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry. We are now expanding our team to support SMEs in other cities such as Bandung, Surabaya, Bali and will be more. We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology. What’s it like working at Pawoon? We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general. Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses. You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.