Customer Service Representative
PawnHero Philippines
- Parañaque, PhilippinesPawnHero, 30th corner 9th street., Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-04-18T13:00:22.820919+00:00Job closed.
Job Description
We are looking for talented Customer Service Representatives to join our growing team and work on very exciting venture backed Fintech startup. As the Customer Service Representative, you will be tasked to assist our customers in solving their pressing queries. This involves in-bound and out-bound calls, responding to email and text messages in a timely manner.
Tasks and Responsibilities:
- Handle customer inquiries both via telephone and email.
- Manage and resolve customers' complaints.
- Deliver accurate description of product and/or service to customers and take them through the sales process.
- Follow up on initial contacts.
- Maintain a high level of service with customers and meet performance targets.
- Research required information using available resources.
- Complete records of telephonic interactions, orders, and accounts.
Other requirements:
- Contribute to the team's general knowledge of best practices for customer service and customer relations.
- Make recommendations according to customers' needs of the product or service.
- Work with a team towards a common goal and learn new things.
- Contribute to continual improvement by suggesting improvements to customer experience.
- Continually maintain working knowledge of all company products, services, and promotions.
Minimum Qualifications
- Experienced in using customer service tools.
- At least one-year experience in a BPO and/or customer service.
- Knowledge and proficiency in customer service tools (ideally Zendesk and ZopIm).
- Knowledgeable of administration and clerical processes.
- Excellent English and Filipino communication skills, both written and verbal.
- Proficient probing skills in understanding the customers; problems.
- Listening skills.
- Problem analysis and problem solving skills.
- Good judgment and decision-making skills.
- Strong interpersonal skills and customer service orientation, always provides information in an efficient and accurate manner.
- Attention to detail.
- Fast learner.
- Very proficient communicator.
- Ability to:
- Prioritize work to meet deadlines and productivity goals.
- Work efficiently both independently and as part of a team.
- Work under pressure and cope with stress effectively.
Perks and Benefits
Medical / Health Insurance
Employee Discounts
Transportation Allowances
Performance Bonus
Other
While the above are important to be able to do the role, we also place a high importance on getting the right people to be a part of our company and look to acquire talent that will play a long-term role in our continuing success. Some key personal skills / attributes that we look for are:
- Likeable – We are still a small focused team, you must be a good team player
- Approachable – You may work with more junior resources who will be looking to learn from you, as well as you learning from others
- Driven – You will bring the same approach to your work and to your career, always striving to improve and be the best that you can
- Be assertive; work towards 100 percent customer satisfaction, you will always strive to deliver the best customer service and deliver a “Wow!” experience
- Pragmatic – You will be able to prioritize and ensure that you meet the key goals
- Positive – You have a can-do attitude and are always able to work with those around you to solve problems
- Empathetic – You have an understanding of others and are able to adapt your style to achieve the best from your interactions
- Passionate – You are dedicated and single minded when pursuing a goal, you work in a discipline that you love
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- PawnHero, 30th corner 9th street., Parañaque, Metro Manila, Philippines
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About PawnHero Philippines
We are lucky to live at an amazing time, when the internet is revolutionizing the world around us.
The internet has kick-started one of the most incredible waves of innovation we will ever see. The first wave of this innovation is the business model – creating the 1st Online Pawn Shop in Southeast Asia.This is a completely new way of doing business in the industry, truly disruptive, created by genuine visionaries. But as the idea matures, like any idea, innovation doesn’t stop, it moves down the chain into execution, operations and delivery. How do we do it better, faster, deliver better service for customers, and accept more items at the highest valuation and lowest interest rate?
This is where we play, and where we must win. To become the market leader, we have to innovate every day in providing the best service for our customer.
This is a once in a generation opportunity to be part of something that will change an industry that has been around for more than 3000 years. We at PawnHero are seizing this opportunity with both hands. Contact us today if you are ambitious, hardworking and eager to be a part of a class A team.
Get to know the heroes at PawnHero, who work every day to make dire times easier for heroes like you https://www.youtube.com/watch?v=vrVaj2Aj1jM