Customer Service Representative  

We are looking for talented Customer Service Representatives to join our growing team and work on very exciting venture backed Fintech startup.

As the Customer Service Representative, you will be tasked to assist our customers in solving their pressing queries. This involves in-bound and out-bound calls, responding to email and text messages in a timely manner. You must be experienced in using customer service tools, must be a very proficient communicator, and must be an efficient and logical problem solver.

A minimum of one-year experience in a BPO and/or customer service is required.

Tasks and Responsibilities:

• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Delivers accurate description of product and/or service to customers and take them through the sales process
• Follow up on initial contacts
• Maintains a high level of service with customers and meets performance targets
• Research required information using available resources
• Complete records of telephonic interactions, orders and accounts

Core Skills:

• Knowledge and proficiency in customer service tools (ideally Zendesk and ZopIm)
• Excellent English and Filipino communication skills – written and verbal
• Listening skills
• Attention to detail
• Proficient probing skills in understanding the customer’s problems
• Problem analysis and problem solving
• Fast learner
• Ability to prioritize work to meet deadlines and productivity goals
• Strong interpersonal skills and customer service orientation, always provides information in an efficient and accurate manner
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Ability to work under pressure and cope with stress effectively
• Knowledge of administration and clerical processes

Other requirements:

• Contribution to the team's general knowledge of best practices for customer service and customer relations
• Make recommendations according to customer’s needs of the product or service
• Openness to working with a team for a common goal and learning new things.
• Contributes to continual improvement by suggesting improvements to customer experience
• Continually maintain working knowledge of all company products, services and promotions