Application Support Analyst
Asuransi Parolamas
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-03-06T17:16:10.525229+00:00Job closed.
Job Description
- Support Incident, Problem and Change Management processes.
- Constantly communicate with respective operations team members, respective technical support teams and immediate management.
- Drive Incident Management resolution, by facilitation of technical bridge throughout the event lifecycle.
- Document fix actions and provide detailed summaries to business and management representatives.
- Establish best practices and processes for managing incidents in the areas of quality.
- Manage operational compliance with terms and conditions through SLAs, KPIs, etc.
- Find problems. Own results. Make improvements.
- Advising management on the following during the incident lifecycle:
- Notification and Performance of the process.
- Significant trends and recommended actions.
- Future recommendations for tool and process improvements.
- Anticipate areas where potential issues with may arise, develop action plans to avoid those issues.
- Fundamentally improve the value equation for delivery of system capabilities across the technology platforms.
Minimum Qualifications
- College diploma or university degree in the field of Computer Science or Management Information Systems.
- At least three to five years of related work experience.
- Knowledge of incident management related tools.
- Self-starter with high energy to meet the needs of a demanding business and IT environment.
- Strong problem-solving and analytical skills ability.
- Ability to multi-task with outstanding organizational skills.
- Outstanding negotiation and conflict resolution skills.
- Excellent communication skills (both written and oral)
- Manage and facilitate, unresolved incidents / requests referred to internal and external support teams until resolution and provide regular updates to various stakeholders and management.
- Provide outage notifications (e-mail, e-page, and phone), where necessary, during major outages.
- Participate on incident review sessions.
- Provide on-going support on technical and procedural issues.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Asuransi Parolamas
PT Asuransi Parolamas (Parolamas) adalah perusahaan yang bergerak dibidang jasa asuransi umum dan beroperasi mulai tahun 1964 dimana memiliki pengalaman lebih dari 53 tahun dalam memberikan perlindungan asuransi bagi bisnis dan perorangan.
Pada bulan April 2015, IAG mengakuisisi Asuransi Parolamas, dan memiliki kepemilikan saham 80% di PT Asuransi Parolamas.
Sejak April 2015, kami telah fokus pada pelaksanaan pengontrolan underwriting dengan hati-hati dan bijaksana, dan telah melakukan investasi yang signifikan untuk pengembangan kemampuan serta ketrampilan SDM (sumber daya manusia) kami. Kami juga telah merilis sistem underwriting dan administrasi yang baru, serta menerapkan versi terbaru sistem manajemen klaim dari industri terkemuka.
IAG telah menambahkan modal di Parolamas. Hal ini telah memberikan peningkatan RBC Parolamas yang signifikan dari 88% menjadi 365%* pada bulan Desember 2015. Parolamas sekarang memiliki kekuatan finansial, SDM yang terampil dan mampu untuk menjadi mitra bisnis yang kuat dalam memberikan solusi Asuransi Umum di Indonesia.