Customer Service Representative (CSR)

Paragon ICC

20 openings
Preferred Educational Attainment
Graduated from college
21 days ago
Application deadline
in a month
Recruiter responds
83% of the time
Recruiter last seen
15 hours ago
Business Process Outsourcing
Employment Type
Full time
Office Address
10th floor Philamlife Tower Paseo De Roxas Makati City, Makati, Philippines
Required Skills
Customer Service
Minimum Qualifications:
Graduated from college
  • Graduates of any course can apply.
  • FRESH graduates or UNDERGRADUATES can also apply. CAREER SHIFTERS / NO BPO Experience are also welcome.
  • Has average to above average communication skills.
  • Must be amenable to work on shifting schedule and in Makati.
  • Willing to handle EMAIL, CHAT and PHONE transactions.
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skill
  • Customer Service for EMAIL, CHAT and PHONE support.
Job Description
  • To provide excellent customer service by timely response, accurate information and proactive assistance. Also proper, accurate, and timely information processing.
  • Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
  • Ensure required information is entered into the knowledge base and informs QA and Management when new information is entered in the knowledge base.
  • Adheres to Support workflow requirements to achieve Service Level Agreement.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances
  • Free Lunch or Snacks
  • Performance Bonus
About Paragon ICC

ParagonICC is a Playtech company registered here in the Philippines. It offers cutting edge, value-added services to its clients worldwide, mainly in Europe. Our philosophy is deeply rooted on strong, secure and committed partnership and its success built on a solid assurance to achieve and deliver excellence through cooperative discourse with clients. We believe that our practice of fostering open channels of communication with customers is what enables us to provide topmost quality service. This allows us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste.

ParagonICC has established its presence in growing markets in customer service by delivering comprehensive best of breed solutions to its market and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value, and facilitates the optimization of their business performance. Our philosophy and belief of an open and continuing dialogue with customers has greatly achieved milestone success for the company in revenue generating innovations and catapulting Paragon to its position in the customer service industry.


Enjoy our rewarding package below when you join Paragon ICC.

Monthly Salary that is 10% higher compared to market’s offer
Meal Allowance (Non-Taxable)
Transportation Allowance (Non-Taxable)
Rice Subsidy (Non-Taxable)
Semi-Annual Salary Increase (Merit Based)
Life Insurance coverage
Health coverage (for you and your family member)
Dental coverage
Vision coverage
Performance-based Bonus
Paid holidays, night differentials, overtime, rest days
Salary Advance up to 100% of your monthly pay

We guarantee that your Paragon life will be extremely fun and exciting!

Experience different cultures as we provide company-sponsored vacation and tours within Philippines, Asia and Europe.
Party with us at the hippest clubs in the metro.
Relax and unwind in our month-long beach outings at the best resorts in the Philippines.
Sing and dance your heart out with your favorite international and local artists’ concerts.
Experience Paragon ICC’s Health 360°: our personalized Health and Wellness campaign.
Showcase your competitiveness and team spirit with our sports festivals and routine breakers.
Make your valuable contribution to the community with our Corporate Social Responsibility programs for charity.
Further your knowledge and skills with our free trainings and seminars.
Experience Paragon ICC’s unique culture with your family and friends in our open house events.

And a whole lot more! All of these are for you only here at ParagonICC!

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