IT Customer Success
MileApp
- West Jakarta, IndonesiaNeo Soho Residence Lt. 25, Podomoro City, Jalan Letjen S. Parman Kav. 28, RT.3/RW.5, Tanjung Duren Selatan, Grogol petamburan, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- IDR 4,500,000.00 - IDR 6,000,000.00 / monthIDR450000060000004500000MONTH
- Full timeFULL_TIME
Expired a year ago
2023-02-27T17:00:00+00:00Job closed.
Job Description
- Serving as the first point of contact for customers seeking IT technical or functional assistance over the phone or email and determining the best solution based on the issue and details provided by customers
- Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization.
- Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities.
Minimum Qualifications
- Bachelor’s Degree of Information Systems / Information Technology
- Minimum 1 year(s) as IT Support
- Know how to work with Postman, Json, & Data Analytics
- Actively provide updates about issues
- Can communicate well with clients
- Willing to work with night shift
Perks and Benefits
Flexitime
Work from Home
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
- Work from anywhere - work from home if you'd like, or in our office in NeoSoho (West Jakarta)
- Laptop for work
- BPJS Kesehatan & TK
- Medical Reimbursement (include Dental & Optical)
- Overtime allowance
- Skill Development allowance
- Employee Loan up to 3x salary
Required Skills
- Document management system software
- Technical Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Neo Soho Residence 25th Floor, Letjen S. Parman St., Tanjung Duren Selatan, Grogol Petamburan, West Jakarta
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About MileApp
MileApp is a SaaS platform providing route optimization and field service management solution.
Built in 2018, MileApp has more than 40,000 users and is currently doing 30 million transactions a day. In 2021, we grew by 100% in revenue and is currently a profitable company, backed by MDI and BonAngels. The team has an engineering approach to everything that tends to optimize every process despite the scale. We aim to be the first SaaS from Indonesia with global outreach and have laid a strong foundation.