Project Implementation Manager
OVO (PT Visionet Internasional)
- South Jakarta, IndonesiaLippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-03-06T17:16:10.525229+00:00Job closed.
Job Description
- Manage Customer Journey Design and Improvement for Contact Center
- Make use of market insights and NPS result to identify turn offs and critical improvement areas
- Lead/coordinate cross-functional Voice of Customer initiatives to drive continuous improvement
- Regular assessment of Journeys considering customer’s point of view
- Enable correct, consistent, and comprehensible customer communication & language through all channels
- Identify the gaps in the current journeys and develop/improve them
- Gather customer feedback from all touch points, operational and customer KPI; track and publish journey episode based CX dashboard
- Work collaboratively & constructively with related units around delivering the absolute customer satisfaction and help to streamline this delivery
Minimum Qualifications
- Broad skills in management, business process and analysis
- Desired personal profile: analytical, inquisitive, service & team oriented, friendly demeanor, early adopter
- Prior consulting experience
- Contact Center operational experience
- Contact Center software solution experience
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Lippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About OVO (PT Visionet Internasional)
OVO (PT Visionet Internasional), a fintech startup that builds a digital platform aiming to simplify your life by providing amazing rewards & deals through our merchant partners, simple payment and smart financial services.
With thousands of affiliated merchants and business partners and multi million members in the ecosystem, we will be the largest Indonesian digital financial service platform.
Currently we have hundreds team members and over half of them are in Technology putting us as one of the best Tech Startup company that provides you with exciting career journey!
We are constantly looking for enthusiastic and passionate people to join our OVO family!
Do send your inquiry or drop your CV to ta@ovo.id