Business Process and Training Staff

OVO (PT Visionet Internasional)

  • South Jakarta, Indonesia
    Lippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 17 Apr
Recruiter was hiring 14 hours ago

Business Process and Training Staff

OVO (PT Visionet Internasional)

Job Description

Business Process

  • Coordinate with Project Team, Business Owner, Product Team, Partners and related team for any new product launch or new business process
  • Create process flow for Customer Complaint handling and manage Zendesk ticket form for Complaint escalation
  • Regularly review and maintain training materials
  • Liase with Operations Quality Assurance Staff for any update related to SOP and business process and prepare socialization materials

Trainer

  • Responsible for end to end training process and communication to CE Team, Contact Center and CA Support
  • Work closely with Contact Center Trainers for new agents training and weekly training
  • Manage Training Online Website to upload, update, and manage content for Contact Center agent tests
  • Maintain & monitor test/performance of Contact Center Agents and create daily report for test results
  • Manage Knowledge Management portal for Contact Center Teapm
  • Perform regular ferfreshment to Contact Center Trainers for product knowledge improvement
  • Plan and strategize product knowledge and soft skills related to training
  • Develop and improve existing training modules and syllabus for CE teams
  • Conduct TTT(train the trainer) to BPO trainer and training session to other CE teams
  • Manage regular test for CE agents & working together with trainer from BPO to improve bottom performance agents
  • Manage rewards and recognition program for CE agents based on KPI achievement

Minimum Qualifications

  • S1 or Bachelor's Degree in Communication, Public Speaking or related area
  • 1-3 years experience work as a trainer
  • Excellent in public speaking, good interpersonal sklls and soft skills
  • Fast learner, can work under pressure and successfully meet deadlines
  • Competence in Excel, Ms Powerpoint and Ms Word

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Education and Training
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Lippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.ovo.id/

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About OVO (PT Visionet Internasional)

OVO (PT Visionet Internasional), a fintech startup that builds a digital platform aiming to simplify your life by providing amazing rewards & deals through our merchant partners, simple payment and smart financial services. With thousands of affiliated merchants and business partners and multi million members in the ecosystem, we will be the largest Indonesian digital financial service platform. Currently we have hundreds team members and over half of them are in Technology putting us as one of the best Tech Startup company that provides you with exciting career journey! We are constantly looking for enthusiastic and passionate people to join our OVO family!
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