Customer Service Associate

Our Lady of Lourdes Hospital


Vacancy
10 openings
Preferred Educational Attainment
Graduated from college
Posted
a month ago
Application deadline
in 24 days
Recruiter responds
62% of the time
Recruiter last seen
10 hours ago
Industry
Health and Medical
Employment Type
Full time
Office Address
46 P. Sanchez St., Sta. Mesa, Manila, Manila, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • With pleasing personality;
  • Must be at least 5'5ft. in height;
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
Job Description
  • Attracts potential customers by answering product and service questions; suggesting information about other services.
  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
About Our Lady of Lourdes Hospital
For 68 years, Our Lady of Lourdes Hospital Manila (OLLH) has been one of the country’s top medical institutions. In 2010, the Servarum Spiritus Sancti (SSpS) entered into a 20-year lease with East Manila Hospital Managers Corp. (EMHMC), a subsidiary of Metro Pacific Investments Corp. Since then, EMHMC has achieved and expanded to becoming a tertiary hospital with 182-bed capacity, equipped with the latest medical technology, and the honor of being PhilHealth’s Center of Excellence in Healthcare. In 2015, EMHMC’s 5th Anniversary, OLLH – EMHMC simultaneously unveiled and launched its newest hospital wings and patient centers to cater to the needs of the growing number of patients. Specialized wings were built and redesigned for quick recovery with the hospital’s new St. Martin Pediatric Wing, St. Jude Internal Medicine Wing, St. Therese Maternity Wing, St. Anthony Medical Wing, and St. Vincent Surgical Wing. The Hemodialysis Center was also launched with a 27-seater treatment facility, equipped with the most advanced technology, boasting the newest hemodialysis machines and on-line hemodiafiltration machines, operating with double-pass reverse osmosis, passing the standards of the Department of Health. While the Oncology and Hematology Unit were rebuilt to give its patients a more vibrant and cozier feel as they undergo treatments. As OLLH – EMHMC continues its journey to transformation, the patients and every family are assured to experience service excellence, promoting holistic healing across generations.


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