Customer Service Online Store
Otten Coffee
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 3 years ago
2021-02-04T08:31:34.828954+00:00Job closed.
Job Description
- Open and maintain customer accounts by recording account information
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Compile reports on overall customer satisfaction
- Act as the company gatekeeper
Minimum Qualifications
- Female
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About Otten Coffee
We:
A company that began with a passion for coffee and strive to spread the passion to everyone.