Customer Support Manager

Orion Cepheid Inc (Datablitz)

  • Manila, Philippines
    Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring 10 hours ago

Job Description

  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/ Administration/Management, Marketing, or equivalent.
  • Outstanding written and verbal communication skills in English.
  • Good understanding of management practices and techniques.
  • Preferably specialized in handling the Customer Care/Support Department.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Experienced in managing and leading a team.
  • Ability to critique and advise the Customer Support Team.
  • With experience in Digital Marketing and eCommerce is a plus.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Manila, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
1 opening
Website
http://datablitz.com.ph

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About Orion Cepheid Inc (Datablitz)

Orion Cepheid, Inc. or more popularly known as DATABLITZ opened its first store at SM-Centerpoint in 1995 at a time when the CD-ROM software industry was just in its infancy, with the firm mission of providing our customers with the best quality original software and books at the most reasonable prices, backed up by solid and responsive customer service. From that first store, Orion Cepheid today has 33 stores scattered all over Metro Manila and 16 stores in the main provinces of Bacolod, Baguio, Bicol, Cabanatuan, Cagayan de Oro, Cavite, Cebu, Davao, Iloilo, Laguna, Pampanga and Zambales. Each Orion Cepheid store carries thousands of titles of computer books, software and games - all 100% originals, ensuring our customers ALWAYS of the highest quality and value for their money's worth, not to mention assurance as well on the authenticity and genuineness of each and every product.
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