Job Description
We’re looking for an Implementation Consultant to lead implementation of our cloud-based toolset and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.
As Oradian is poised to grow its customer base exponentially every year, the Implementation Consultant will need the experience and enthusiasm necessary to expand the Implementation Team. We need a leader who can play an active role in recruitment and raising awareness of Oradian.
The Implementation Consultant will be based in Manila and will travel regularly throughout the Philippines and Southeast Asia to lead hands-on implementation with our customers.
Responsibilities
Leadership
- Lead implementations of our cloud-based toolset
- Take responsibility for on-time delivery of all implementations
- Design best practice approach for all implementations
- Ensure smooth transition between the Sales and Implementation Teams
- Communicate regularly with senior management
- Recruit, on-board and train an expanding Implementation Team
Customer support
- Plan implementations with customers and the Implementation Team
- Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
- Support customers in structuring client and account data
- Conduct user and management training on our core banking platform
- Work with customers to introduce global best practice
Minimum Qualifications
- At least five years of work experience in one of (preferably both):
- Non-technical software implementation
- Microfinance, financial inclusion, or a bank-like financial institution
- Detailed technical knowledge of at least one area of financial institutions’ operations
- Experience with hands-on training and implementation
- Experience in managing complex projects and processes
- Excellent knowledge of MS Excel
- Proven track record of working in a high-growth environment
- Accounting knowledge is a plus
Competencies
- Ability to work well under pressure and prioritise assignments
- Run multiple work streams in parallel
- Great customer service attitude
- Excellent communication skills, both verbal and written
- Willingness to travel to remote places to engage with customers
- Patience and empathy to bring our customers to the next level
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- BGC, Makati, Metro Manila, Philippines