Quality Assurance Specialist
Oraclesee, Inc.
- Makati, PhilippinesSKY Plaza Building, 6788 Ayala Ave, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-08-08T16:00:00+00:00Job closed.
Job Description
- Randomly check process and transactions QA per department such as CS, Maketing, Operations, and Back Office.
- Manage QA per department such as CS, Marketing, Operations, and Back office.
- Ensure that all teams meet their respective weekly efficiency targets while maintaining zero variance in their quality evaluations.
- Track individual and theam performance.
- Oversee internal and client calibrations.
- Coordinate with operations.
- Generate necessary reports.
- Oversee training of new QAs and ensure certification and successful integration.
- Analyze available data to drive improvement surrounding the identified campaign drivers.
- Conduct RCA and construct decision trees geared towards seeking better processes and improving existing methods.
Minimum Qualifications
- Graduate of Bachelor's/College degree in any field.
- 3 to 5 years QA supervisory or customer service experience from BPO industry.
- Kowledgeable in creating QA guidelines and policies.
- Strong work ethics and value integrity.
- Excellent interpersonal and communication skills, both oral and written.
- Can start ASAP.
- Amenable to work in Makati Central Business District.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 20th Floor Oledan Square, 6788 Makati Skyplaza, Ayala Ave., Makati City
- Industry
- Information Technology / IT and Business Process Outsourcing
- Vacancy
- 10 openings
- Website
- http://www.oraclesee.com
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About Oraclesee, Inc.
ORACLESEE, Inc. is a domestic corporation organized and existing under the laws of the Philippines to engage in the business of software design and programming, software system management, telemarketing, advertisement, handling and managing.