Customer Support Associate
OQUENNET INCORPORATED
- Taguig, Philippines23Floor, 2nd Avenue , Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱25,000.00 / monthPHP180002500018000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-09-30T07:00:00+00:00Job closed.
Job Description
- Manage all flows of outbound and inbound client requests and issues via email, chat and phone;
- Identify and assess customers’ needs to achieve resolution;
- Triage tickets to the appropriate internal departments and work with them to resolve the issues;
- Work with teams (i.e.Sales, Operations,Compliance,Security),escalating issues and collaborating with appropriate parties to establish protocol on new processes;
- Promptly respond to customer queries via the online chat portal and hit minimum expected client satisfaction scores based on feedback from chat users;
- Manage multiple priorities in a fast-paced environment so that company efficiency and productivity standards are met; perform tasks accurately; organize work to meet daily, weekly, and monthly deadlines;
- Identifies underlying issues and root causes of problems and collaborates with others to define problems and desired outcomes;
- Expresses disagreement tactfully and with sensitivity and maintains composure under stress and pressure;
- Proactively look for ways to improve internal processes;
Minimum Qualifications
- Atleast a BA/BS degree of Communication, Business or any behavioral field is preferred.
- 2+ years experience as a Customer Support or any related a role that put you in direct contact with client is an advantage.
- Comfortable with a flexible/shifting work schedule, working nights, weekends and holidays
- Proficiency in Microsoft Office Application, mainly Word and Excel is preferred.
- Must be a self-starter and self-learner
- Must be a Team player
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills;
Perks and Benefits
Performance Bonus
Required Skills
- Business Correspondence
- Auditing and Compliance
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Preferred Courses
- Communication Arts and BS Marketing Management
- Behavioral Sciences [Organizational & Social Systems Development] and BS Business Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Bonifacio Stopover Corporate Center, 2nd Avenue, Taguig, Metro Manila, Philippines
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About OQUENNET INCORPORATED
OQUENNET INCORPORATED