IT Help Desk Supervisor
OQUENNET INCORPORATED
- Taguig, Philippines23F Bonifacio Stopover Corporate Center, 23F, 2nd Avenue , Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- The IT Help Desk Supervisor supports the Executive in implementing all strategies for all IT Operations
- Responsible for analyzing, implementing, managing, maintaining System and prepare reports for top management
- Design and execute all IT policies and procedures, and assists to integrate various processes to new and existing systems.
- Involve in IT project planning, design and implementation, system control, and IT security
- Administer efficient working of all IT equipment and hardware and manage all communication with operation management team
- Determine and develop management information systems to address such needs
- Responsible in active coordination with Third Party IT provider, products and users of the company
- Identify areas for improvement on processes and implements change
- Oversee efficient working of IT personnel and maintain knowledge on its job functions
- Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
- Responds to telephone calls, email and service ticket requests for technical support from local and remote customers
- Updates procedural documents.
- Train computer users.
- Walk customer through problem-solving process.
- Run diagnostic programs to resolve problems.
Minimum Qualifications
- Bachelor's/College Degree of Computer Science/Information Technology, Computer Engineering or equivalent
- At least 2 - 3 years of experience in the related field is required for this position
- Required skills: Database/Network/System Administration, and managing other software application
- Must be able to handle confidential information with professionalism
- Has an excellent leadership skills and highly motivated
- Good interpersonal and communication skills both verbal and written
- Amenable to work on a Shifting Schedule
- Willing to work in BGC, Taguig City.
Perks and Benefits
- Performance Bonus
- Paid Holidays
Required Skills
- Computer Networking
- Incident Management
- Computer maintenance
- Technical Support
- Information security
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Preferred Courses
- Certificate in Information Technology
- Information Technology
- Technology [Information Technology]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2nd Avenue , Taguig, Metro Manila, Philippines
About OQUENNET INCORPORATED
OQUENNET INCORPORATED