Customer Service Representative (CSR)
OQUENNET INCORPORATED
- Taguig, Philippines2nd Avenue , Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱23,000.00 / monthPHP180002300018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Manage all flows of outbound and inbound client requests and issues via email, chat, and phone;
- Identify and assess customers’ needs to achieve resolution;
- Triage tickets to the appropriate internal departments and work with them to resolve the issues;
- Work with teams (i.e.Sales, Operations, Compliance, Security), escalating issues and collaborating with appropriate parties to establish a protocol on new processes;
- Promptly respond to customer queries via the online chat portal and hit minimum expected client satisfaction scores based on feedback from chat users;
- Manage multiple priorities in a fast-paced environment so that company efficiency and productivity standards are met; perform tasks accurately; organize work to meet daily, weekly, and monthly deadlines;
- Identifies underlying issues and root causes of problems and collaborates with others to define problems and desired outcomes;
- Expresses disagreement tactfully and with sensitivity and maintains composure under stress and pressure;
- Proactively look for ways to improve internal processes;
Minimum Qualifications
- Excellent English Communication Skills;
- Completed at least 2 years in college;
- Fresh Graduates are encouraged to apply;
- Knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling);
- Basic knowledge of Microsoft Word, Excel, Windows and Outlook;
- Strong client orientation skills;
- Willing to work in BGC Taguig City;
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Performance Bonus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2nd Avenue , Taguig, Metro Manila, Philippines
About OQUENNET INCORPORATED
OQUENNET INCORPORATED