HR | Direct | Taguig City
Optum, a UnitedHealth Group Company
- Taguig City, PhilippinesTaguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-08-06T16:00:00+00:00Job closed.
Job Description
- Respond to employee questions and inquiries received via phone, chat and web
- Identify and assess employee needs and take the appropriate action to respond
- Probe for information to determine the best course of action needed to accurately and effectively respond to the employee’s question
- Document calls and code as appropriate for reporting purposes
- Properly identify and escalate complex issues to Tier 2 partners
- Respond to callers in a polite and courteous manner, projecting patience, empathy and compassion
- Provide consultation to employees on where they can obtain the information on their own in the future
- Diffuse upset callers through demonstrating compassion, understanding and sound judgment
- Solve problems through troubleshooting and critical thinking
- Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures
- Complete special projects and assignments as required
- Basic, structured, standard approach to work
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Minimum Qualifications
- College Graduate / HR or Psych course prefer
- If Assoc Degree- can be considered as long as they have 2yrs bpo voice experience
- 2 years of CSR inbound voice if no HR background 1-year BPO experience
- HR Background – HR Generalist
Must Have Skills:
- Customer Service
- Pleasing personality
- Able to respond to callers in a polite manner
- Problem Solving
- Excellent communication (written and verbal)
Perks and Benefits
Work from Home
Retirement Benefit Plans
Medical / Health Insurance
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Taguig City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 6 openings
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About Optum, a UnitedHealth Group Company
Are you ready to rev up your life? Optum, a UnitedHealth Group, business is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 7 company. It is time to learn more and start doing your life’s best work. (SM)
Careers at Optum, a UnitedHealth Group company
If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.
As part of UnitedHealth Group, a Fortune 7 company, Optum is a leading health services and innovation company dedicated to help people live healthier lives and help make the health system work better for everyone. With more than 189,000 people collaborating worldwide and over 14,000 employees in the Philippines, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care.
This work takes all of your commitment, skills, passion and energy. That’s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation and performance serve as a foundation to transform health care.
Are you in? Learn more about careers at Optum: workatoptum.com
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.