IT Asset Support | Davao City
Optum, a UnitedHealth Group Company
- Davao City, PhilippinesDavao City, Davao Region, PhilippinesDavao CityDavao RegionPhilippinesPhilippines
- ContractualCONTRACTOR
Job Description
• Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
• Troubleshooting of all types of Hardware and software applications problems.
• Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.
• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
• Installation and configuring of wireless Data Cards in users laptops.
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
• Troubleshooting hardware, software & networking problems.
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
• Resolving tickets within the SLA which is raised from End User side.
• Maintaining Assets through Asset Management Tools.
• Design and integrate specifications for systems
• Communicate and interact with the other team members or colleagues to ensure coordination and cross-training
Minimum Qualifications
- Bachelor's Graduate (preferably IT)
- Minimum 3 years of experience in L2 IT support and asset management (allocation, recovery & inventory management)
- Experience in handling imaging servers and deploying OS for Windows
- Good experience in configuring & troubleshooting of MS Office 365.
Perks and Benefits
- Paid Vacation Leave
- Company Car
- Performance Bonus
- Paid Holidays
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Davao City, Davao Region, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 2 openings