Technical Support Specialist | Shifting schedule
OpenText
- Makati, Philippines31F Tower 2 RCBC Plaza Ayala Ave. cor. Sen. Gil Puyat Ave.,, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-06-30T03:15:07.469703+00:00Job closed.
Job Description
- Handle support calls and emails from OPENTEXT customers, partners, and internal resources (e.g. consultants).
- Cover Live chat on regular basis by providing quick guidance and assistance in real-time for customer.
- Reproduce and perform in-depth analysis of customer issues to help determine causes, workarounds, and solutions
- Collect diagnostic data and assist in its analysis and trouble shooting.
- Escalate customer issues to OPENTEXT escalation and engineering teams as necessary and ensure fixes and patches are delivered to customers in a timely manner.
- Provide technical input for external communications.
- Form part of a support team to guarantee 24x7x365 support to OPENTEXT customers.
- Be on-call on a weekly rotational basis, shift work, and on holidays.
- Perform other duties as assigned.
Minimum Qualifications
- Bachelor of Science Degree in Computer Science, Engineering, or equivalent industry related experience.
- Previous work experience in enterprise information systems is desired.
- Excellent communication skills, both oral and written.
- Excellent organizational, research, technical, and troubleshooting skills.
- Problem analysis and customer support skills.
- Self-starteer.
- Ability to multitask and work under deadlines.
- Ability to install, configure, and maintain the following:
- Two or more operating systems (Windows, RedHat Linux, AIX, Solaris, HP/UX).
- One or more relational databases (Oracle, SQL*Server, Sybase, DB2), or fundamental knowledge of at least 1 programming language or development technology (J2EE, .NET).
- May be required to change work patterns as business dictates.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Performance Bonus
Stock Options
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 31F Tower 2 RCBC Plaza Ayala Ave. cor. Sen. Gil Puyat Ave.,, Makati, Metro Manila, Philippines
- Industry
- Computer/Information Technology (Software)
- Vacancy
- 5 openings
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About OpenText
OpenText enables the digital world by simplifying, transforming and accelerating enterprise information needs, on premises or in the cloud. We are commited to being the BEST PLACE TO WORK for our employees.
We obsess over our customers to ensure they are successful in embracing the Digital World. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about the Digital World then let OpenText turn your career visions into reality.
Who we are
OpenText is a global, publically-traded Canadian software company with more than 8200 employees in over 140 offices around the world.
We are the global leader in Enterprise Information Management. Our software solutions help large enterprises manage and secure their unstructured digital data – the kind that doesn’t easily fit into the rows and columns of a database – and use it to benefit their business and gain competitive advantage.
Today, we offer 5 solution suites to target key sources of unstructured digital data found within the enterprise. Our solutions are deployed both on premises and in the cloud.