Australian Customer Service

OOSM Business Solutions Inc.


Vacancy
1 opening
Preferred Educational Attainment
Graduated from college
Posted
6 months ago
Application deadline
in a month
Recruiter responds
9% of the time
Recruiter last seen
3 months ago
Industry
Customer Service
Employment Type
Full time
Salary
20,000.00 - 25,000.00 PHP per month
Office Address
Eastwood, Quezon City, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • Must possess at least a Bachelor`s/ Degree, Secretarial or equivalent
  • Exceptional English communication skills ( both verbal & written )
  • With at least five years experience in Australian BPO industry or the like
  • Proficiency in Microsoft Office including Word, Excel, Emails in Microsoft windows environment and ability to navigate through software applications.
  • Excellent Customer Service and interpersonal skills
  • Highly organized, able to multitask and work independently
  • Detail-oriented and resourceful
  • Proficiency and accurate data entry skills
  • Must have proven strong analytical and problem solving skills.
  • Ability to build productive business relationship with clients
  • Ability to follow directions and work with minimal supervision
  • Ability to understand quickly and execute complex written and verbal instructions
Job Description
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Special Leave Benefits for Women
Benefits
  • Life Insurance
  • Medical / Health Insurance
About OOSM Business Solutions Inc.
Established as a multi-disciplinary business process outsourcing company, OOSM specializes in helping small and medium enterprises in Australia and New Zealand achieve growth and maintain a thriving business through a suite of services tailored around their exacting demands. A company defined by passion, commitment, and professionalism, OOSM is spearheaded by a team of BPO (Business Process Outsourcing) professionals who not only have years of experience in a range of disciplines but are also equipped with the proper training, skills and expertise necessary to get the job done. While we may not be a big company, our size is our strength. It allows us to move efficiently, focus on the need at hand, cascade responsibilities, and be flexible enough so that we are able to quickly adapt to every situation.


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