F&B Training Manager  

The F&B Training Manager will provide all supporting training programs for all F&B outlet team members in order to enable them to perform their duties more effectively and to ensure the utmost culinary experience for the guests.

General Job functions

• Initiates, coordinates, executes and follows-up on all training activities within all the F&B outlets;
• Maintains complete knowledge of all F&B services, outlets, services/ features and hours of operation;
• Updates training materials to make these more relevant to the needs of the organization;
• Conducts training and development programs for all team members on a regular basis;
• Develops internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members;
• Coordinates with Human Resources in relation to the administration of employee performance reviews and identifies performance gaps that can be addressed by training;
• Creates and promotes a quality-focused approach to service within the Food & Beverage Outlets;
• Continuously identifies new ways of improving quality within the department;
• Reviews and analyzes guests’ feedbacks through monthly comment reports and Logbooks, and other internal audit records;
• Trains team members on Departmental Operating Standards (SOP’s);
• Works closely with the F&B outlet Managers to identify and grows high potential line staff, supervisors and Assistant Managers;
• Monitors the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to the company’s standards of quality service.

• Minimum 3 – 5 years’ experience in the luxury hospitality industry with a minimum of 2 years in an F&B
• Excellent written/oral communication skills and interpersonal skills
• A high degree of professionalism, sound human resources management capabilities, business acumen, energy, creativity, leadership, a team player and determination
• Projects positive attitude, and outgoing personality
• Guest oriented
• Should be able to work long hours with minimum supervision
• Computer literate with working knowledge of Microsoft Office
• A confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization