Job closed.
Job Description
Summary Description: The Telecom Help Desk Technician will be responsible for supporting installation and maintenance of voice, VoIP, video and data tickets. Technician will be responsible for supporting resolution of network issues that include Tier 1 & 2 triage trouble tickets, fault isolation, dispatching technician when required to close trouble tickets. Technician supports internal Customer Support Analyst’s with network related single user service issues.
Key Responsibilities:
- Assignment for fiber voice, voip, data and video orders
- Assignment record keeping for all fiber facility updates and changes
- Perform end to end acceptance testing
- Analyze & resolve order flow fallout between network provisioning & order control systems
- Provide support for the all service fulfillment functions above including order correction and changes in DPI via CSRG and Circuit Provisioning Center
- Provide assistance to Installation & Maintenance Technicians during service installation and maintenance activities
- Perform trouble isolation for all network & undetermined troubles
- Perform complete and thorough end to end troubleshooting for all internal and external customers
- Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups
- Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report
Minimum Qualifications
- One year Customer Support experience
- Prior experience troubleshooting Successful candidate must be able to operate and interact effectively with multiple systems (databases, provisioning and troubleshooting) to perform job duties
- Ability to Troubleshoot Customer Service issues using tools and documentation provided
- Strong understanding of PC components and functionality, and ability to work on the equipment while sending/receiving data
- Working knowledge of communication LAN/WAN networking components (i.e., PCs, Routers, Multiplexers, Bridges, Switches etc.)
- Able to communicate effectively with customers
- Ability to perform more than one function at a time while communicating with internal and/or external customer
- Required to sit at a workstation for extended periods, while working at a computer terminal assisting internal and external customers
- Willing to work regularly scheduled tours including day, evening, night, weekends and holiday tours to facilitate 24x7x 365 coverage. Overtime may be required
- Highly dependable and ability to meet internal deadlines consistently
- Strong organization skills and attentiveness to detail
- Flexible and adaptable, willing and able to adjust to rapidly changing priorities
- Ability to work independently as well as in groups
Required Skills
- Attention to Detail
- Customer Service
- Networking
- Organization
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- San Miguel Ave, Ortigas Center, Pasig, Metro Manila, Philippines
About FullSuite
Company Profile
FullSuite focuses on providing both back office and strategic finance functions to startup so they can concentrate growing and scaling their business, without having to deal with the financial complexities of managing the financial side of business.
Company Data
Company Name: FullSuite
Headquarters: Calle Uno, 3 Escoda St., Corner Naguilian Road, Quezon Hill, Baguio, 2600 Benguet
Satellite Office: Unit 2810, 28th Floor, World Plaza Building, 5th Ave, Bonifacio Global City, Taguig City
Website: https://www.full-suite.com/
Business Service: includes Finance & Admin Services, CFO consulting services, Statutory & Tax Compliance, Training, Talent Sourcing & Acquisition.