Debt Collection Agent

NV Group Holdings Pty Ltd.

  • Pasig, Philippines
    Unit 2503, Emerald Avenue , Pasig, Metro Manila, Philippines
    Metro Manila
  • 23,000.00 - 26,000.00 PHP / monthPHP23,000.0026,000.0023,000.00MONTH
  • Full time
Posted 12 days ago and deadline of application is on 6 Sep
Recruiter was hiring 5 hours ago

Debt Collection Agent

NV Group Holdings Pty Ltd.

Job Description

The Debt Collection Agent is responsible for collecting debts owed to NVG clients within the guidelines of the Australian ACCC and the Privacy Act. The role primarily involves initiating contact with debtors by dialler or manual outbound calls, taking inbound calls and using system auto responses and statuses to progress debts through the collection lifecycle. At all times it is expected that the Debt Collection Agent will act professionally, treat debtors with respect and not engage in any rude or abusive behaviour during phone calls.

This position is expected to provide NVG with a number of important deliverables and success will be dedicated by the achievement of specific Key Performance Indicators.

Minimum Qualifications

  • A minimum of one (1) year experience in debt collection
  • Exposure in handling Australian clients is an advantage
  • Excellent verbal communication skills including the ability to listen, understand and "connect" with a range of different customer profiles and ethnic backgrounds
  • The ability to professionally control and respond during conversations when a customer is disputing or upset with the services provided by our clients
  • The ability to navigate and update a number of systems simultaneously whilst talking with a customer
  • Competitive by nature and driven to meet and exceed individual and team targets each and every month
  • Flexible and willing to share the three (3) different Day Shift schedules with other team members
  • Willing to work in Ortigas Centre, Pasig City

Day Shift - With 20K Signing Bonus!

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus
  • Recruitment / Signing Bonus Recruitment / Signing Bonus

Required Skills

  • Organizing and Planning
  • Persuasion and Negotiation
  • Problem Sensitivity
  • Customer Service
  • Time Management
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Emerald Avenue, Ortigas Center, Pasig, Metro Manila, Philippines
BPO/Call Center
10 openings

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About NV Group Holdings Pty Ltd.

NV Group (NVG) was formed in 2004 and is a Financial & Legal Services Group with offices in Ortigas Center Pasig - Manila, Sydney - Australia and Auckland - New Zealand. NVG provides a wide range of credit management, debt collection and legal services to companies such as Telstra, Energy Australia, TPG, New Limited, A C N Pacific, Avon & Actew AGL. The Ortigas office was established in 2014 and offers Filipinos an opportunity to work in a fast paced and financially rewarding environment. This business now employs the most people in the Group, has extremely low staff turnover and is the leader in performance against it's Australian and New Zealand competitors. A truly remarkable achievement. Why Join Us? Very competitive compensation packages that include productivity bonuses, regular overtime, medicare premiums and a range of De Minimis Benefits to help reduces taxes. As we are growing rapidly and prefer to promote from within there are more opportunities for individual career advancement within the business. Offsite Team Bulding weekends to places like Tagaytay, Batangas, Puerto Galera, Palawan & Subic.