Operations Support Officer
NV Group Holdings Pty Ltd.
- Pasig, PhilippinesUnit 2503, Emerald Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱14,000.00 / monthPHP14000MONTH
- Full timeFULL_TIME
Job Description
The Operations Support Officer is responsible for providing end to end back-office support to ensure that both client service levels and contact center expectations are met and/or exceeded. The task includes managing the day-to-day Operations emails to and from the different stakeholders among others, case managers, debtors, clients, and third parties to effect recovery of accounts; ensuring correspondence by email, SMS and post in support of company’s operations are issued in a timely manner; loading of accounts and report generation.
This position is expected to provide NVG with a number of important deliverables and success will be dedicated by the achievement of specific Key Performance Indicators.
This position is for a day-shift (Australian account).
Minimum Qualifications
- Minimum one (1) year experience in collection and/or customer service handling Email | Chat support.
- Ability to communicate in writing in a clear, polite, and courteous manner.
- Proficient in grammar, spelling, and punctuation.
- Considerable ability to follow oral and written instructions.
- Considerable ability to concurrently undertake a multitude of tasks and to meet multiple deadlines.
- Advanced computer and keyboard skills.
- A keen eye for detail.
- Considerable ability to make routine decisions in accordance with departmental policies and procedures.
- Willing to travel and work in Ortigas Centre, Pasig City.
Perks and Benefits
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Single Parent Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Other
- Free shuttle service
Required Skills
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Customer Service
- Time Management
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- Emerald Avenue, Ortigas Center, Pasig, Metro Manila, Philippines
- Industry
- BPO/Call Center
- Vacancy
- 1 opening