NV Group Holdings Pty Ltd.
NV Group Holdings Pty Ltd.

Operations Support Officer  

NV Group Holdings Pty Ltd.

 
  • Pasig, Philippines
    Unit 2503, Emerald Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱14,000.00 / month
    PHP
    14000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-09-25T16:00:00+00:00
Job closed.

Job Description

The Operations Support Officer is responsible for providing end to end back-office support to ensure that both client service levels and contact center expectations are met and/or exceeded. The task includes managing the day-to-day Operations emails to and from the different stakeholders among others, case managers, debtors, clients, and third parties to effect recovery of accounts; ensuring correspondence by email, SMS and post in support of company’s operations are issued in a timely manner; loading of accounts and report generation.

This position is expected to provide NVG with a number of important deliverables and success will be dedicated by the achievement of specific Key Performance Indicators.

This position is for a day-shift (Australian account).

Minimum Qualifications

  • Minimum one (1) year experience in collection and/or customer service handling Email | Chat support.
  • Ability to communicate in writing in a clear, polite, and courteous manner.
  • Proficient in grammar, spelling, and punctuation.
  • Considerable ability to follow oral and written instructions.
  • Considerable ability to concurrently undertake a multitude of tasks and to meet multiple deadlines.
  • Advanced computer and keyboard skills.
  • A keen eye for detail.
  • Considerable ability to make routine decisions in accordance with departmental policies and procedures.
  • Willing to travel and work in Ortigas Centre, Pasig City.

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

  • Free shuttle service

Required Skills

  • Organizing and Planning
  • Persuasion and Negotiation
  • Problem Sensitivity
  • Customer Service
  • Time Management
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
Emerald Avenue, Ortigas Center, Pasig, Metro Manila, Philippines
Industry
BPO/Call Center
Vacancy
1 opening

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About NV Group Holdings Pty Ltd.

NV Group (NVG) was formed in 2004 and is a Financial & Legal Services Group with offices in Ortigas Center Pasig - Manila, Sydney - Australia and Auckland - New Zealand. NVG provides a wide range of credit management, debt collection and legal services to companies such as Telstra, Energy Australia, TPG, New Limited, A C N Pacific, Avon & Actew AGL. The Ortigas office was established in 2014 and offers Filipinos an opportunity to work in a fast paced and financially rewarding environment. This business now employs the most people in the Group, has extremely low staff turnover and is the leader in performance against it's Australian and New Zealand competitors. A truly remarkable achievement. Why Join Us? Very competitive compensation packages that include productivity bonuses, regular overtime, medicare premiums and a range of De Minimis Benefits to help reduces taxes. As we are growing rapidly and prefer to promote from within there are more opportunities for individual career advancement within the business. Offsite Team Bulding weekends to places like Tagaytay, Batangas, Puerto Galera, Palawan & Subic.

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