Quality Assurance Analyst

NV Group Holdings Pty Ltd.

  • Pasig, Philippines
    2503, Emerald Avenue , Pasig, Metro Manila, Philippines
    Metro Manila
  • 28,000.00 - 30,000.00 PHP / monthPHP28,000.0030,000.0028,000.00MONTH
  • Full time
Posted 12 days ago and deadline of application is on 6 Oct
Recruiter was hiring 7 hours ago

Quality Assurance Analyst

NV Group Holdings Pty Ltd.

Job Description

  • Responsible for monitoring and evaluating debt collection calls/transactions.
  • Audit the agents to ensure that they are following the set standards provided by the company.
  • Delivers feedback to Team Leaders and Managers for continuous improvement and support in a timely manner.
  • To set trends based on the audit results and recommend action plans.Responsible for monitoring and evaluating debt collection calls/transactions.

Minimum Qualifications

  • With one (1) year and above working experience as a Quality Assurance Analyst in BPO Settings.
  • Excellent interpersonal and communication skills (both verbal and written).
  • Results-driven individual with exemplary planning and leadership skills.
  • Proficient in MS Office Applications.
  • Copes well with the change and comfortably adapts to new situations.
  • Able to prioritize tasks, multi-task and meet goals.
  • Able to work under pressure.
  • Self-confident and has a positive demeanor.
  • Can work independently.

Day Shift!

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Required Skills

  • Organizing and Planning
  • MS Office
  • Communication Skills
  • Performance Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Emerald Avenue, Ortigas Center, Pasig, Metro Manila, Philippines
BPO/Call Center
1 opening

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About NV Group Holdings Pty Ltd.

NV Group (NVG) was formed in 2004 and is a Financial & Legal Services Group with offices in Ortigas Center Pasig - Manila, Sydney - Australia and Auckland - New Zealand. NVG provides a wide range of credit management, debt collection and legal services to companies such as Telstra, Energy Australia, TPG, New Limited, A C N Pacific, Avon & Actew AGL. The Ortigas office was established in 2014 and offers Filipinos an opportunity to work in a fast paced and financially rewarding environment. This business now employs the most people in the Group, has extremely low staff turnover and is the leader in performance against it's Australian and New Zealand competitors. A truly remarkable achievement. Why Join Us? Very competitive compensation packages that include productivity bonuses, regular overtime, medicare premiums and a range of De Minimis Benefits to help reduces taxes. As we are growing rapidly and prefer to promote from within there are more opportunities for individual career advancement within the business. Offsite Team Bulding weekends to places like Tagaytay, Batangas, Puerto Galera, Palawan & Subic.
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