Quality Assurance Analyst
- Pasig, Philippines2503, Emerald Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippines
- 28,000.00 - 30,000.00 PHP / monthPHP28,000.0030,000.0028,000.00MONTH
- Full time
- Responsible for monitoring and evaluating debt collection calls/transactions.
- Audit the agents to ensure that they are following the set standards provided by the company.
- Delivers feedback to Team Leaders and Managers for continuous improvement and support in a timely manner.
- To set trends based on the audit results and recommend action plans.Responsible for monitoring and evaluating debt collection calls/transactions.
- With one (1) year and above working experience as a Quality Assurance Analyst in BPO Settings.
- Excellent interpersonal and communication skills (both verbal and written).
- Results-driven individual with exemplary planning and leadership skills.
- Proficient in MS Office Applications.
- Copes well with the change and comfortably adapts to new situations.
- Able to prioritize tasks, multi-task and meet goals.
- Able to work under pressure.
- Self-confident and has a positive demeanor.
- Can work independently.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Medical / Health Insurance
- Free Lunch or Snacks
- Performance Bonus
- Organizing and Planning
- MS Office
- Communication Skills
- Performance Management
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