Customer Support Specialist
Nutrition Depot Philippines
- Pasig, PhilippinesExchange Road , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-02-12T16:00:00+00:00Job closed.
Job Description
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Assist with placement of orders, refunds, or exchanges.
- Work with customer service manager to ensure proper customer service is being delivered.
- Build sustainable relationships of trust through open and interactive communication.
- Manage large amounts of social media inquiries.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
- OtheOthelated duties as may be assigned.
Minimum Qualifications
- Proven customer support experience
- Strong social media handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Strong analytical and planning skills
- Excellent communication and presentation skills
- Excellent problem-solving skills
- Fitness enthusiast are very much welcome
Perks and Benefits
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Holidays
Paid Vacation Leave
Required Skills
- Sales and Marketing Knowledge
- Problem Sensitivity
- Information Ordering
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Tektite Tower East, Exchange Road, San Antonio, Pasig, Metro Manila, Philippines
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About Nutrition Depot Philippines
Nutrition Depot is the Official Distributor for Asia, Australia, and New Zealand of high quality sports supplements and leisure apparel for the World's leading brands. We also manufacture our own brands and operate our own retail network across 30 countries.
We are a dynamic company with a great team focus in a fun and exciting industry – sports and fitness. It doesn’t get much more sexy than this! You will enjoy a fast paced and fulfilling role with opportunities to grow and travel. We value teamwork, give credit where it's due, and look after our staff like they are family.