Service and Quality Control Manager
Cinema XXI
- Central Jakarta, IndonesiaTamansari Parama Building Jl. KH Wahid Hasyim No. 84-86, Jakarta, Central Jakarta 10340, id, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Set a clear mission and deploy strategies focused towards that mission
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop service procedures, policies and standards
- Roll out the service implementation in the entire organization
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Develop concept and strategy to ensure process quality is in place
- Develop capacity and standard competency of quality assurance team
Minimum Qualifications
- Proven working experience as a customer service manager, retail manager or assistant manager, 3-5 yrs experience
- Experience in providing customer service support
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Customer service orientation
- Bachelor Degree
- Background minimum 2 years experience at managerial level
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Tamansari Parama Building Jl. KH Wahid Hasyim No. 84-86, Jakarta, Central Jakarta 10340, id, Central Jakarta, DKI Jakarta, Indonesia
About Cinema XXI
CINEMA 21, merupakan kelompok bioskop terbesar di Indonesia yang memulai kiprahnya di industri hiburan sejak tahun 1987. Lebih dari 30 tahun, CINEMA 21 berkomitmen untuk senantiasa memberikan pengalaman dan kenikmatan nonton terbaik untuk masyarakat Indonesia. Sampai dengan Juli tahun ini, CINEMA 21 memiliki total 1018 layar tersebar di 44 kota di 179 lokasi di seluruh Indonesia.
Selain menyajikan film-film hasil karya anak bangsa, CINEMA 21 juga menayangkan film-film berkelas dunia.
CINEMA 21 terus mengikuti perkembangan teknologi dengan melengkapi fasilitas-fasilitasnya seperti 2D dan 3D. Di tahun 2012, CINEMA 21 telah menghadirkan pengalaman nonton dengan teknologi revolusioner yaitu IMAX teater. Kini sudah ada tujuh teater IMAX yang dimiliki oleh CINEMA 21, yang berlokasi di Mal Gandaria City, Mal Kelapa Gading, Summarecon Mal Serpong, Summarecon Mal Bekasi, Tunjungan 5 XXI, Pakuwon Mall XXI, dan yang paling terbaru ada di The Breeze XXI BSD, Tangerang.
Untuk menyempurnakan pelayanan kepada penonton, telah hadir juga bioskop dengan system audio mutakhir "Dolby Atmos" yang kini ada di 49 layar Cinema XXI.