Team Lead | Service Desk
Novare Technologies Inc
- Taguig, Philippines, MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Expired 6 years ago
2018-03-05T16:00:00+00:00Job closed.
Job Description
- Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and that customers expectations are met or exceeded;
- Ultimate responsibility for ownership of all customers incidents or logged service requests;
- Track the incidents to conclusion in line with SLAs and quality standards;
- Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
- Provide information about incidents analysis and KPIs;
- Build services relationship with customers and conduct service reviews for key customers.
- Review performance reports, service improvements, service quality and processes;
- Provide management and performance reports.
Minimum Qualifications
- Graduate of any IT-related course
- With atleast 1 year Service Desk Team Lead Role experience in a BPO setting.
- Knowledgeable in ITIL
- With good verbal and wrirtten communication skills
- Keen on details
- Willing to undergo a long-term project-based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance.
- Willing to work in BGC, Taguig
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
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About Novare Technologies Inc
Novare Technologies is an established strategic consultancy and IT solutions partner with global reach. It provides business value to our customers through excellence and innovation, driven not only by the best technology but by the best people as well.
Novare has the ability to revolutionize next generation mobile and web solutions across our clients. Through our “Think, Build, Run” methodology, we offer our clients a comprehensive and focused approach to strategy development, solutions development, and managed services, specifically on the area of Customer Lifecycle Management (CLM).
Think: We think of ways to make our clients' customer experience better.
Build: We build solutions to benefit our clients critical functions.
Run: We can run and manage our clients entire IT system.
With our combined “Think, Build, Run” methodology and best-in-class talents, we have successfully created globally recognized solutions beneficial to our clients here and abroad in the telecommunications, financial, and retail industries.