Novare Technologies Inc
Novare Technologies Inc

IT Team Lead  

Novare Technologies Inc

 
  • Taguig, Philippines
    Inoza Tower, 40th Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-06-18T16:00:00+00:00
Job closed.

Job Description

IT Team Lead provides technical leadership to support engineer regarding technical and network problem resolution to end-users (customers) thru question diagnosis while guiding users for the step-by-step solutios.


Duties and responsibilities

  • Provide mentoring and coaching in conducting diagnostic testing to determine the extent of the problem of desktop/laptop, network infrastructure and peripherals such as printers, scanners, and related hardware.
  • Repair hardware and/or software issues including communication connection matters. Repair may require:
    • • Disassembly and assembly of hardware,
    • • Systems configuration, and
    • • Monitoring performance of unit within 24 hours
  • Ticket Management
  • Perform preventive maintenance on hardware and software components.
  • Conduct basic Technical Training on desktop and server hardware components.
  • Oversees daily IT operations and technical deliverables
  • Update resolution status in the helpdesk system (e.g. whether pending or resolved, duration of resolution, etc.).

Minimum Qualifications

  • At least 3 year(s) of working experience as Team Lead/Senior Technical support who has experience supervising an IT Team (Desktop Supports, Helpdesk, Sysad, etc)
  • Amenable in a 24x7 schedule(shifting)
  • Strong Hands On IT Technical Skills (network, systems and servers, IT Infrastructure)
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Willing to work in Mckinley, Taguig

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
3 openings
Website
http://www.mdi.net.ph http://www.novare.com.hk/

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About Novare Technologies Inc

Novare Technologies is an established strategic consultancy and IT solutions partner with global reach. It provides business value to our customers through excellence and innovation, driven not only by the best technology but by the best people as well. Novare has the ability to revolutionize next generation mobile and web solutions across our clients. Through our “Think, Build, Run” methodology, we offer our clients a comprehensive and focused approach to strategy development, solutions development, and managed services, specifically on the area of Customer Lifecycle Management (CLM). Think: We think of ways to make our clients' customer experience better. Build: We build solutions to benefit our clients critical functions. Run: We can run and manage our clients entire IT system. With our combined “Think, Build, Run” methodology and best-in-class talents, we have successfully created globally recognized solutions beneficial to our clients here and abroad in the telecommunications, financial, and retail industries.

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