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Norde International Distributors (QL Development, Inc.)

Field Service Engineers – Manila  

Norde International Distributors (QL Development, Inc.)

  • Quezon City, Philippines
    104 Kalayaan Ave. Diliman, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME
Job closed.

Job Description

Job summary:

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.

Duties & Responsibilities:

  • Providing remote and on-site technical support
  • Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
  • Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
  • Assisting the clients in achieving the color stability of their printer
  • Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
  • Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production
  • Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
  • Ensuring that all customer service escalations will be solved within the assigned period
  • Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable

Minimum Qualifications

Competencies/Skills Required:

  • Graduate of Bachelor’s/College Degree in Engineering, Computer Science, Information Technology, or any related course
  • Analytical and strategic thinking
  • Technical knowledge of machine/equipment operation
  • Ethical conduct and professional behavior:
  • Delivering client service while doing client demonstrations
  • Always keeping a positive mindset in every customer service situation
  • Experienced in showcasing positive and helpful attributes
  • Ability to understand where the client is coming from before making any judgment
  • Certification/ Training on some of our solutions portfolio (if there is any)
  • With at least two (2) to three (3) years of related work experience but fresh graduate are welcome to apply
  • Preferably from Metro Manila (1 person)

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Architecture and Engineering
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
104 Kalayaan Ave. Diliman
Business Supplies / Equipment
1 opening

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About Norde International Distributors (QL Development, Inc.)

ABOUT US Norde International Distributors is Making Digital Happen. Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology. The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business. Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology. The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress. Norde International Distributors continuously go beyond expectation as it make digital possibilities happen MISSION We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: + Delivering great service through our people and processes + Offering relevant solutions through our technologies and innovation + Creating and nurturing mutually beneficial partnerships through commitment and integrity VISION To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. ONE NORDE. ONE TEAM.

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