Customer Success | Account Manager | Remote  

Maria's Story is Heartbreaking
Maria is a Filipina living in Italy. Recently, she was trying to buy a house back in Manila but was having a very hard time dealing with banks to get her housing loan.

Some banks said she didn't qualify for the loan. Other banks just simply didn't get back to her. Maria thought her dream of buying a home was slipping away and her situation was very stressful.

Then Maria discovered Nook on Instagram. She learned that Nook is the Philippines first mortgage broker and that meant that Nook helps borrowers get a home loan with a major bank much faster and easier.

She also learned that Nook's service is absoluely free of charge because it's the bank that pays Nook for the new loan customer. So Maria thought - it's not going to cost me anything, so I'll give Nook a try.

Maria reached out to Nook and started working with Mabelle - one of Nook's Home Loan Consultants. Mabelle reviewed Maria's current situation and discovered she had been applying to the wrong banks for her circumstances and started working with another bank to get her home loan approved.

Within a short time....Maria was approved.

When Mabelle called Maria to give her the good news it was only 4:00am in Italy. After telling her she was approved, Maria started to cry. She said "I am the first person in my family to buy a house. Thank you so much!".

And this is what we do at Nook.

The Role

• As a Home Loan Consultant (aka Customer Success Advocate) your role will be to continue creating great experiences like the one Maria had with Mabelle.
• You will take new clients through a process to get them their home loan.
• You don't need home loan experience - we can teach technical skills but we can't teach the soft skills needed.

What We Want

• We're looking for people who have their own voice.
• People who can listen to our clients to know exactly what they want and need.
• People who can execute a task from start to finish and never let tasks slip through the cracks.
• People who are tech-savvy and bring a sense of personality to a team.
• And people who can celebrate with us when a goal is reached.
• We want people who are persuasive, persistent, and passionate--no matter the age, gender, or race!
• If you're all this and more, we'd love to have you join the Nook Tribe.

What We Don't Want

• People who have moved jobs too often.
• People who don't take the time to complete this Kalibrr application process properly.
• People who don’t answer the phone or respond to our emails within a few hours (maximum) during this recruitment process.
• People that don't live our Core Values (and people that have not read our Core Values on our Careers page noted in our company profile here on Kalibrr).

• Excellent client communication and presentation skills;
• Excellent time management skills;
• High levels of proven customer satisfaction; and,
• Several years in a customer success/service role or account manager.